Privacy Policy

We know how important your privacy is to you, we are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary to provide the products and services we offer. We comply with the Personal Information Protection and Electronic Documents Act ("PIPEDA"), which requires us to provide this policy to you upon request.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address, financial information and opinions expressed by an individual, but does not include the name, title or business address, telephone number of an employee of an organization.

This policy explains how we collect, use and safeguard the personal information you provide to us when using our services.

When we collect personal information from you should be aware that you may contact us
by post at: KLaM 2822 Folkway Drive, Mississauga, Ontario L5L 2H9, Canada or by telephone at: +1 (416) 806-4155
by email: office@klam.com

You should also be aware that we operate the following WEB sites: www.klam.ca,  www.klam.com, and www.klam.biz. These websites collect non-personal information such as your network location (IP address), the pages you visit, time of visit, your operating system and browser, in order to generate website traffic reports. Furthermore, these websites may include forms where you can voluntarily provide us with personal contact information. KLaM collects such personal information to provide goods and services, accurately bill for such goods and services, and provide support for the goods and services we supply. Our organization will not sell or distribute your personal information to third parties, unless specifically authorized by you or as required by law.

KLaM meets the obligations imposed by PIPEDIA with respect to the collection, use and/or disclosure of personal information by taking the following steps:

• Accountability -- Access to information is restricted on a need to know basis and protected via appropriate hardware and software. Our information officer can be contacted at privacy@klam.com regarding compliance with PIPEDA. Our staff are aware of our policies and practices regarding personal information.
• Identifying purposes -- we have identified the purposes for which we collect personal information as outlined above. We require the consent of our clients/customers prior to using their personal information for any purpose other than that for which it was originally collected.
• Consent -- our organization is committed to ensuring that you are aware of how your personal information is used and that you have consented to provide this information. Where required by law we may disclose personal information without your knowledge and consent.
• Limiting collection -- our organization collects personal information to fulfill the purposes stated above. We collect personal information only by lawful and fair means.
• Limiting use, disclosure and retention -- our organization does not use or disclose your personal information for purposes other than those for which it was collected, unless it has first obtained your consent. We retain your personal information only for the time needed to answer any questions you may have about the services we provided to you.
• Accuracy -- our organization is committed to maintaining accurate, complete, and up-to-date personal information. If during the course of the business relationship, any of your information changes, please inform us so that we can make any necessary changes or use our website forms to update the information.
• Safeguards -- To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, technological and organizational measures to safeguard and secure the information we collect.
• Openness -- through this privacy policy, we provide information about our organization's policies and practices regarding the collection, use and/or disclosure of personal information held by us.
• Individual access -- you may request access to your personal information held by us. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access.
• Challenging compliance -- if you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer. We are committed to resolving disputes in a timely manner. We will investigate your complaint and respond via email, fax or telephone. Contact information our Information Officer, who can be reached at: privacy@klam.com or by telephone at +1 (416) 806-4155

General Inquiries

Changes to Privacy Policy

We reserve the right to change this policy from time to time.